Contact

For payment-related questions or to pay your bill via phone,  call 704-973-5500 or toll-free at 866-389-5500.

Payments can be mailed to:
Pathology Billing Department
P.O. Box 30637
Charlotte, NC 28230

For general inquiries, please contact us with the form below.

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FAQs

Frequently Asked Questions

I received a bill from Carolinas HealthCare System for these charges. Why is Carolinas Pathology billing me?

Carolinas HealthCare System bills for the preparation of the specimen, and Carolinas Pathology bills for the physician’s interpretation/diagnosis of the specimen.

Is Carolinas Pathology part of Carolinas HealthCare System?

Carolinas Pathology is a group of pathologists and PhD scientists who are contracted by Carolinas HealthCare System (CHS) to provide pathology services to designated Carolinas HealthCare System facilities. Carolinas Pathology physicians, in addition to interpreting your pathology specimen, provide medical directorship of the clinical laboratories at designated CHS facilities.

Why has Carolinas Pathology sent me a bill when I have never been there?

Your specimen was referred to a Pathologist at Carolinas Pathology for evaluation.

Will Carolinas Pathology bill my insurance?

Generally Carolinas Pathology will bill insurance for our patients. If there are deductibles, co-insurance or co-pays; or if insurance denies the claim, the patient will be responsible for the balance.

What service(s) did Carolinas Pathology provide?

Carolinas Pathology provides interpretation/diagnosis and examination of specimens as well as providing medical director services for clinical laboratories.

May I have a copy of my pathology report?

Reports are released only to the physician who submitted the specimen. The patient may request a copy of the pathology report from his/her referring physician.